ANSWERS TO YOUR QUESTIONS

These FAQs are for informational purposes only. They do not form a contract between you and the company. Please view our Terms of Use for specific terms related to your online purchase order. Thank you for supporting our local vendors by shopping online.


Who should I contact if I have a question?

Please contact info@gatherazexpress.com or (602) 456-9591.

Do you offer delivery in my area?

We have partnered with DiLandri Family Foods for refrigerated home delivery, and we currently deliver to 53 area codes! At the top of this page is a box where you can enter your zip code to see if you are in our current delivery zone. If you are not in our delivery zone, you can still order for curbside pickup Saturday mornings. We will add in more zip codes each week, so check back frequently.

Where do I pickup my groceries?

Curbside Pickup is on the east side of the market property: 5757 North Central Ave Phoenix AZ 85012. Pull into the curbside parking area between the hours of 7a-12p; follow the text/call directions on the curbside sign; stay in your car; we will bring your order out to you. The invoice will be tucked inside. There is no extra charge or tipping for this service.

What fees apply?

1. The minimum purchase amount for any order is $50
2. There is no fee for curbside pickup
3. There is a delivery fee based on amount ordered:

  • $50-$100 cart = $10 delivery
  • $101 - $250 cart = $20 delivery
  • Any amount over $251 = $25 delivery
Is there a minimum order amount?

Yes. The subtotal of all items at checkout must be at least $50 (excluding taxes) to process and pick up your order. Our minimum order amount is subject to change.

How do I pay for my order?

We accept all major credit & debit cards. Orders will be paid for in advance to ensure contactless curbside pickup & home delivery. We do accept EBT/SNAP cards as well, however those orders cannot be paid for in advance, and are not available for delivery at this time. EBT customers, please only select 'curbside pickup' and be sure to bring your EBT card for us to run onsite at the time of pickup.

What if I’m not able to pick up my order when scheduled?

Curbside Pickup orders must be picked up between the hours of 7a-12p Saturday morning. Unfortunately we are unable to offer refunds or alternative pickup dates. If you are unable to pickup, please contact a neighbor or family member to pick up on your behalf. We clean our areas and leave the property at 12p. Any orders not picked up at that time will be donated with no refund available.

Can I find all the products online that I buy at the Uptown Market?

The online store carries a limited selection of goods from the market that can easily be packaged for orders. More items will be available over time. In many cases, vendors are offering more products online than they have at market.

Do you accept EBT/SNAP/Quest?

Yes, however, those orders cannot be paid for in advance, and are not available for delivery at this time. EBT customers, please follow this detailed plan:
1. Shop online using the 'EBT eligible' tagged items
2. Select 'curbside pickup' only
3. During checkout, EBT orders cannot be paid for in advance online because we have to use a special terminal to swipe the Quest card -- so there will not be a payment option. But (slightly confusing) note that you DO need to enter a billing address, and select "same as payment data" to proceed even though those aren't necessary (there was no other way we could get around that with this software)
4. When picking up curbside, be sure to bring your EBT card for us to run onsite at the time of pickup.

What happens if a product is out of stock or missing from my order?

Occasionally, we may run out of a product and need to substitute it for something of simliar quality and value. If you are unhappy with the substitution or are missing something from your order, please contact info@gatherazexpress.com for assistance.

What is the cutoff time to place my order to pick it up during the Saturday window?

The cutoff time is Wednesday 11:59pm to give our vendors adequate time to prepare your order.

If I select 'home delivery' how does that work?

There will only be one 2-hr delivery time available for you to choose from (because we deliver based on zip code). You will want to be home and prepared to receive your delivery on Saturday in this manner:
a) DiLandri Family Foods will drop the order off at your doorstep and ring the doorbell, then go back to the delivery truck.
b) Once inside the delivery truck, they will send one text to the phone number provided, confirming that the order has been dropped at your doorstep.
c) If no one is home, they will need to move on to the rest of the delivery route -- your items will be left on the front doorstep, after which we will not be able to guarantee perishable items.
d) This is a hands-free operation; everything has been prepaid, nothing to sign onsite, a copy of your invoice will be tucked inside your order, no cash tipping for this service.
Stay safe and thank you for your support!